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Payment & Shipping
Payment and Shipping
The following conditions apply:
Shipping costs (including VAT) for domestic deliveries (Germany):
We charge a flat shipping fee of €3.90 per order.
Orders (in Germany) over 60€ value of goods are free of shipping costs.
Deliveries abroad:
We charge a flat rate for shipping abroad as follows:
Other EU countries 5.90€
Orders (in other EU countries) over 80€ value of goods are free of shipping costs.
International shipping (outside of the EU) 8,90€
Orders (outside of EU) over 100€ value of goods are free of shipping costs.
Delivery times
Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 5 - 10 working days, and for international deliveries within 7 - 15 working days after conclusion of the contract (if an agreed lead time / payment after the time of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made other arrangements with you. In this case, the delivery time will depend on the item you ordered with the longest delivery time.
Return
For returns, please email us at cartic.fashion@gmail.com within 14 days.
You are responsible for the direct costs of returning the goods, unless the return is due to production or shipping errors.
A sample form with all the required information can be found below:
I/we hereby revoke the contract concluded by me/us for the purchased item:
order number
Ordered on / received on*
name of the buyer
buyer's address
Date
Accepted payment methods
- Credit card payment
- Payment via Giropay
- Payment via Google Pay
- Payment via Apple Pay
Payment via PayPal checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via giropay
Via PayPal:
- Payment via PayPal
- Payment via PayPal Express - Payment by credit card
Further details on payment
If you pay by credit card (without using a payment service provider), your credit card account will be debited when the contract is concluded. If you have any questions, you can find our contact details in the imprint.
FAQs
Why do my clothes smell when they arrive?
Don't worry, this isn't unusual - it's from a product applied during the printing process and isn't permanent. We use direct-to-garment (DTG) printing for our designs. To help the ink bond to the fabric, we use a fixative (sometimes called a pre-treatment). Without this, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell are permanent and both should disappear after one wash.
When can I expect my delivery?
Our items are usually delivered in 5-10 working days (in Germany). In individual cases, slight delays may occur, depending on the order situation. Please note that we cannot speed up the shipping of individual orders, even upon request. Further information at Payment and Shipping
Damaged or incorrectly delivered item?
If you have received a damaged or incorrect item, please contact our service department immediately. We will of course take the item back, arrange an exchange if necessary, or immediately credit you with the value of the goods. Please follow the returns procedure for returning the item.
Is sustainability important in production?
Digital textile printing with GOTS certification
In our production processes and the materials we use, we attach great importance to sustainability, social responsibility and the highest product quality. Our GOTS-certified production guarantees that strict environmental regulations are adhered to during the manufacture and finishing of the textiles. This includes avoiding harmful chemicals, using water and energy sparingly and using organic cotton. In this way, we actively contribute to protecting our environment.
The use of organic cotton and the avoidance of harmful chemicals during printing make our textiles particularly skin-friendly and allergy-friendly. This is not only good for you, but also for our employees in production.
Are there any special care instructions?
Washing instructions for printed textiles
Please follow these instructions to ensure the longevity and quality of your printed textiles.
- Use a washing machine with a gentle cycle.
- Set the washing temperature to a maximum of 40 degrees Celsius.
- Use a mild detergent suitable for printed fabrics. Avoid using bleach or fabric softeners as they can damage the colours and print.
- Turn the textiles inside out before washing to protect the print.
- Choose a low spin setting to minimize stress on the fabric.
- Ideally, dry the printed textiles in the air or use a gentle cycle in the dryer at a low temperature.
- Do not iron the printed areas on the back of the fabric or place an ironing cloth over them to avoid direct contact between the iron and the print.
Cancellation policy
Cancellation policy
Right of Withdrawal for Consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these cannot or can only partially be taken into possession of them will be delivered as a single item;
- on the day on which you or a third party other than the carrier designated by you takes possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;
- on the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last item, if you have ordered goods that are to be delivered in several partial deliveries or items;
To exercise your right of withdrawal, you must inform us (Niklas Scherle, Bruderhofstraße 33, 81371 Munich, email address: cartic.fashion@gmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs, promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back.
You must return or hand over the goods to us (Niklas Scherle,
Bruderhofstraße 33 , 81371 Munich , Germany). This deadline is met if you send the goods before the expiry of the 14-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it by email).
- To Niklas Scherle, email address: cartic.fashion@gmail.com:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*) - Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper) - Date
(*) Delete as appropriate.
General terms and conditions of business
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Niklas Scherle) via the website https://cartic-fashion.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby excluded.
(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods.
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods you intend to buy are placed in the "shopping cart". You can access the "shopping cart" and make changes there at any time using the corresponding button in the navigation bar.
After clicking the "Checkout" or "Continue to order" button (or similar name) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will either be directed to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you can make the appropriate selections or enter your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.
Before submitting your order, you have the opportunity to check the details in the order overview again, to change them (also via the "back" function of the Internet browser) or to cancel the order.
By submitting the order via the corresponding button ("order with payment", "buy" / "buy now", "order with payment", "pay" / "pay now" or similar designation), you declare your legally binding acceptance of the offer, whereby the contract is concluded.
(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.
§ 3 Special agreements on payment methods offered
Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout", payment processing will be carried out via the payment service provider PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed to you under a correspondingly labeled button on our website and in the online ordering process. "PayPal" may use other payment services to process payments; if special payment conditions apply, you will be informed of these separately. Further information about "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full (https://www.paypal.com/de/webapps/mpp/ua/legalhub-full).
§ 4 Right of retention, retention of title
(1) You may only exercise a right of retention if it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 5 Warranty
(1) The statutory liability for defects applies.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not do this, this will have no effect on your statutory warranty claims.
(3) If a feature of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of this by us before the contract was concluded and the deviation was expressly and separately agreed between the contracting parties.
§ 6 Choice of law
(1) German law applies. In the case of consumers, this choice of law only applies to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which he or she is habitually resident (favorability principle).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
II. Customer information
1. Identity of the seller
Niklas Scherle
Bruderhofstrasse 33
81371 Munich
Germany
Phone: +4917631356129
Email: cartic.fashion@gmail.com
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr (https://ec.europa.eu/odr).
We are not willing and not obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I).
3. Contract language, contract text storage
3.1 The contract language is German.
3.2. We do not save the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After we receive the order, the order data, the legally required information for distance selling contracts and the general terms and conditions will be sent to you again by email.
4. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and payment terms
5.1. The prices and shipping costs stated in the respective offers represent total prices. They include all price components including all applicable taxes.
5.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised.
5.3. If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of credit institutions), which must be borne by you.
5.4. Any costs incurred in transferring money (transfer or exchange rate fees charged by credit institutions) must be borne by you in cases where the delivery is made in an EU member state but the payment was made outside the European Union.
5.5. The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.
5.6 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.
6. Delivery conditions
6.1 The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.
6.2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.
7. Statutory liability for defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
These terms and conditions and customer information were created by the lawyers of the Händlerbund who specialize in IT law and are constantly checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. You can find more information at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service (https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service).
last update: 29.11.2023
Size Chart
Size chart (in cm)
Hoodie:
Sweatshirt:
T-shirt:
